Steve Brown Apartments - Madison, Wisconsin

Let me tell you something as a current resident in Lucky. I have dealt with many property management companies, Forward Management by far being the worst in the city, and I do not see any of these bad things happening here. The staff, and I mean all of them, are accessible, helpful, and friendly. Three years ago I was living in the Woodman's parking lot and I built my businesses up to the point that I can now afford a penthouse at Lucky.

I can also afford several lawyers and do have them. If Lucky stepped one foot out of line you bet they would be in court by me or anyone else up here most likely. When you pay that much for an apartment you have the right to expect world class service (and believe me although the Lucky Apartments may be more expensive than other properties in town, they are definitely worth the added expense and a steal for the quality and attention to detail). Everything from the floors to the appliances are top of the line.

But it goes beyond physical quality, they truly do care about their residents. From start to where I am now they have never been anything short of 5 star. And keep in mind four star is still very good but their service and willingness to help on whatever problems you may have (even ones that aren't at all their fault), they exceed any other apartment and really exceed all 4 star hotels I have stayed at. This is truly 5 star service, I cannot explain how high the service levels are.

Also, SBA was rated one of the best places to work in Madison and they pay their employees well so they can demand the top of the line service from them. There was one time that I had a problem and it was just a communication error, no harm was done whatsoever. I called and the community manager (Dan Seeley) was out. So I called corporate and it was very easy to get in touch with someone in an executive position within the company.

Not only that, but the executive I spoke with (Margaret Watson - Director of Operations) was very attentive, listened to everything I said, and made sure the issue was resolved as soon as possible. The next day when Dan got back in the office he called me up and apologized for the communication error (which was nobody's fault really) and assured me that he was very happy that it was just a communications error and also assured me if I need anything at all in the future do not hesitate to contact him.

Margaret also followed up with me just to make sure that everything was okay and to let me know that if I ever have an issue that I feel cannot be properly resolved by Lucky Management that herself and Steve Brown are only a few blocks or a phone call away. I know many people who know Steve personally and hear nothing but good about how he values the residents and also his charitable contributions.

Steve Brown Apartments is the only company in Madison that truly gets what it means to value their residents. And it shows every time you talk to any of their employees (and this includes janitorial staff). And it shows in the quality of their buildings and the short amount of time it takes maintenance. This is truly world class service and I invite anyone who says otherwise to take a breath and rethink whatever may have happened. I plan to be a long time resident simply because of the service. It helps that I have an excellent apartment, which is the nicest (in terms of workmanship, design, and luxury) I have seen in this entire city. However, even with that it takes top notch service as well to keep my business, and Steve Brown Apartments and Lucky fall short on neither count. Thanks for all you do and I find just talking to people in the halls or elevators that the majority of the residents (the vast majority) see this attention and service and appreciate it. Keep doing what you do.

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